FAQ's

How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.

What if my order is lost or delayed?
If your order is significantly delayed or lost in transit, please reach out to us for assistance.

What’s your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition.

How do I initiate a return or exchange?
Visit hereufootwear.com and follow the instructions in our Returns section.

Who covers return shipping costs?
Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

How do I choose the right size?
Refer to our detailed sizing guide on the product pages for accurate measurements.

Are your products ethically made?
Yes, we prioritize sustainable and ethical production practices.

Do you restock sold-out items?
Some items may be restocked. Subscribe to our newsletter for updates.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Can I use multiple discount codes?
Only one discount code can be applied per order.

Why was my payment declined?
This may happen due to insufficient funds, incorrect card details, or bank restrictions.

Do you have a physical store?
We currently operate online only.

How can I stay updated on new releases?
Follow us on social media and subscribe to our newsletter.

Where can I find care instructions for my products?
Care instructions are included with your order and available on our website.

For further assistance, visit hereufootwear.com.