Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of delivery.
Return Policy
- Items must be unworn, in their original condition, and with all tags attached.
- Returns must be initiated within 30 days of delivery.
- Sale items and final sale products cannot be returned or exchanged.
How to Return
- Visit hereufootwear.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the instructions to generate a return label.
- Pack the item securely, attach the label, and drop it off at your nearest shipping carrier.
Exchanges
We currently offer exchanges for size or color, subject to availability. To request an exchange, follow the same steps as a return and indicate your preference during the process.
Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will gladly assist you with a replacement or refund.
For any questions regarding returns or exchanges, please reach out to our customer service team. We’re here to help!